The Louisville Zoo welcomes your Comments and Questions
Please note that the Louisville Zoo receives a considerable amount of electronic correspondence. We strive for a 2-3 day turn-around (Monday through Friday) for those messages requiring a response. If you have a pressing concern, please contact us by phone during normal business hours at 502-459-2181.
Please be sure to read through these Frequently Asked Questions first in case we answer your question below.
Do you take in wildlife and injured pets?
No. The Zoo simply does not have the space or resources to house ex-pets or animals other than those in our planned collection.
What should I do if I find an injured animal?
The Louisville Zoo cannot accept injured or orphaned animals. Please contact the Kentucky Department of Fish and Wildlife at 800-858-1549 for information. Please remember, native wildlife, both mammals and birds, are protected by state and federal wildlife laws. The Wildlife Biologists with the Kentucky Department of Fish and Wildlife resources recommend that people leave wildlife alone that appear to be abandoned or injured. For information on injured or orphaned animals and a list of local rehabilitators, visit Kentucky Department of Fish and Wildlife
When is the best time to see the gorillas?
Like humans, gorillas do not have a set time for activity. Usually, early in the morning and in the late afternoon/evening is when they are more energetic.
How many animals do you have?
The Louisville Zoo has over 1,500 animals in our collection. Favorites include gorillas, lions, tigers, penguins, grizzly and polar bears, seals and sea lions, giraffes, pygmy hippos, orangutans, reptiles, hundreds of colorful birds and many more. Visit the Animals section of the website for more details.
Will all the animals be out when I visit? Why are some not out when I visit?
There are a number of reasons why some animals may not be on public exhibit when you visit: regular maintenance on exhibits; health issues and exams or training; bedrooms are often left open so animals have the important choices they need to go in and out of their bedroom/off-exhibit spaces, especially when weather conditions are an issue; if there are babies or breeding protocols; and if darkness is involved, to name just a few. A few of exhibits including Glacier Run, the ISLANDS and Gorilla Forest have animal management programs that call for the rotation of animals on and off exhibit as well as throughout the exhibit spaces to provide for additional enrichment, diversity of daily experiences and rest and time with zookeepers/trainers. Priority is given to the safety and well-being of the animals at all times.
Can I bring my service dog to the Zoo?
Yes, but you will need to check at the Zoo’s Reception area to the right of the cashier windows to let us know.
Do you charge for parking?
A $5 fee per vehicle is assessed for visitors parking in the Zoo's lot at the Admission windows. For convenience, a one-day parking pass can be purchased online through our Online Store. Here are some Parking specifics:
Louisville Zoo memberships include parking during regular Zoo hours. Members: If you are planning to purchase a guest ticket for someone who is NOT covered on your membership card, you may want to ride together so your guest can take advantage of your parking benefit. If the guest drives separately, they will be assessed a parking fee at the admission windows with the ticket purchase.
All non-Louisville Zoo members visiting the Zoo will be assessed a $5 fee for parking in the Zoo's lot. Exceptions include:
School buses will not be assessed a parking fee. All teachers and chaperones accompanying the students arriving in the school bus receive free admission and parking ONLY if they are included on the school's official "Admission Ticket" and pay Zoo admission in a single transaction as one group (and enter the Zoo together). Those arriving and paying separately in other vehicles will be charged full admission cost and a $5 parking fee.
Night Safari participants will not pay parking.
Non-Admission activities will not be charged a parking fee (e.g., deliveries, drop offs, business appointments, special exhibitors, volunteers/docents on duty, etc.)
Organizations booking picnics and other events through Group Sales will have parking options addressed in their contract.
Camps, YMCA, Scouts and other groups entering and paying as a group will be assessed a $5 parking fee per vehicle. (Reminder that Zoo memberships are not valid for field trip and group admission or parking).
Special Public Zoo Events: (such as Halloween, Throo the Zoo 5K Run/Walk, etc.) Parking fees will vary for Zoo Special Events. Check the specific event for information.
Can I purchase tickets online?
Yes. A new Webstore was activated on Tuesday, Oct. 28. The Zoo will be hosting two (2) webstores for a short period of time while we make a full transition to the new store. When you wish to purchase tickets or memberships, you can visit this page to see what product is offered on which store. The Online Store buttons on the website will direct you as will clues inside the two stores. Let us know what you think or issues that you encounter. New always means adjustments...
- Mobile Ticket Platform: The new site
does not currently feature a mobile ticketing platform. You can always bring
up the main store on your phone, but it is not responsive automatically to
- Key feature: you will be asked to login each time you make a purchase tickets much like other e-commerce sites. This allows the system to know if you are current member or not and to provide automatic discounts, renewal options, viewable history and so on. We dol not store credit card numbers for security reasons.
Hot Tip: Members SHOULD login with their current or even previous member number to quickly access their membership information (selecting NEW REGISTRATION requires username and passwords to be used). You can change some profile information like email, phone number and address but need to call the Zoo for other changes.
Non-members should do a New Registration (Tip: use your email for the username so you can remember it and you won't have to search for an unused user name) There is a password reset feature if you need it.
Do you sell Gift Cards?
E-Gift Cards can be purchased online. For more details, click here. (Standard gift cards will also be available this month for purchase at the Zoo. Stay tuned for more information.)
Is there an age requirement for entering the Zoo?
All ages are welcome at the Zoo. We do require anyone under the age of 11 to be supervised.
Can I bring food or coolers into the Zoo?
Food and coolers are welcome at the Louisville Zoo. Picnic areas are available first come, first serve. Alcoholic beverages, glass containers and straws are prohibited. For a full list of Safety Guidelines, click here.
Motorized wheelchairs/scooters can be reserved, payment due at time of reservation, for $33. A drivers' license/photo ID is required to finalize the rental at the Zoo. Guests must be 18 years of age to rent/operate an electric scooter. To reserve, call 502-238-5314 (24-hour cancellation notice required for full refund). We also have a limited number of non-motorized wheelchairs that are available for $8 per day also on a first come – first served basis. Please note there is a 300 pound weight limit for the electric scooters due to the hilly terrain.
You may also want to consider utilizing the ZooTram Shuttle that circles the Zoo and drops visitors off at key stops along the way. There is a $3 per day fee for unlimited use of the ZooTram Shuttle.
Is there a separate fee for the Papa John’s Splash Park
No, admission is included with your Zoo Membership or regular Zoo admission. For details, click here.
Do you have a Zip Line?
No, we currently do not feature this attraction. We opened new Ropes Courses in 2014. For a list of all rides and attractions, click here.
Do you have discounts for the military?
We do have several levels of military discounts - a valid ID is required: active duty military personnel receive free general admission (not valid for ticket packages with rides/attractions or for memberships); retired military and families of active military receive discounts - please ask at the Zoo ticket windows when you arrive. Cannot be combined with other offers. Visit ITR Leisure Travel at Ft. Knox in advance of your visit for the best available year-round military discounts.
Is smoking allowed at the Zoo?
Smoking (tobacco and e-cigarettes) is prohibited throughout the Zoo except in several designated areas. See the Zoo map for current Smoking Zones which are marked by yellow triangles. We appreciate your cooperation.
This link will take you to our event summary page to find the event you are seeking. Only upcoming events are listed. Includes all public events like movie nights, Halloween and holiday events, etc.
Do you host birthday parties?
We do NOT currently host formal staged birthday parties for small groups. We have shifted our focus to larger picnics, receptions, etc. If you have a group of 50 or more, you may rent a facility, purchase a picnic lunch and buy admission at a group discount through the Group Sales Department so that you can host your own special event or party. Click here to view rental facilities. More information is available on our recorded line at 502-459-2181 and press option 3.
How do I get a job with the Louisville Zoo or volunteer to help out?
Where can I buy Bamboo like that used in Gorilla Forest?
The Louisville Zoo uses several different varieties of Bamboo. The predominant ones are "Yellow Grove" & "Nuda." The best source of Bamboo in the Louisville area is Richard Wolford in Middletown 502-245-6097. But he warns all to be careful because bamboo can become invasive and precautions should be taken to keep it in check.
What else is there to do in Louisville after we finish up at the Zoo?
Louisville has lots of interesting and exciting attractions. Visit www.gotolouisville.com for more information.
If we haven't answered your
question or concern,
please send us an email through the form below:
Required fields are noted with an asterisk(*).
or contact us by mail at:
P.O. Box 37250
Louisville, KY 40233-7250